A modern platform
One system to handle calls, chats, and messaging apps. Boost customer satisfaction and operator efficiency.
OMNI-WORKSPACE is our proprietary product proven in high-load projects. Certified in Kazakhstan's telecom environment to keep every customer conversation flowing.
Powerful telephony:
flexibility of Asterisk
and reliability of Avaya
We integrate with industry-leading telephony platforms.
A unified workspace for every team member
OMNI-WORKSPACE delivers a single interface for admins, supervisors, and agents.
Unified tooling for configuring queues, monitoring workloads, and coaching teams in real time.
A complete toolkit
for a modern contact center
Omnichannel
Merge voice and digital channels in one queue.
IVR (voice menu)
Automated routing for inbound calls.
Recording system
Built-in capture without extra software.
Outbound dialer
Scheduled campaigns, progressive dialing, status tracking.
CRM integrations
Connect to your customer platform in minutes.
Agent quality scoring
Monitor service quality, compliance, and efficiency.
Automate
up to 95% of calls
with a voice bot
Our in-house Voice Bot runs 24/7 and handles up to 2,000 simultaneous requests.
Natural dialog
Conversational AI that sounds human.
Task-oriented
Answers inbound calls, consults, informs, and collects feedback.
High efficiency
Scale without extra agents while keeping quality and scripts in check.
Key benefits
Multichannel, reliable, scalable, and fast to integrate.
Automate conversations
across messengers
The Qivoice chatbot replies instantly in Facebook, Instagram, Telegram, Viber, WhatsApp, SMS, and on your website.
Always on
Handles FAQs, consults, and clarifies details 24/7.
Smooth handover
Seamlessly escalates complex cases to a live specialist.
Lower workload
Absorbs traffic spikes and reduces support costs.
Deep analytics
of your contact center
performance
Speech analytics turns every dialog into business insight.
100+ metrics
Transcripts, emotions, keywords, script compliance.
Reports & dashboards
Dynamic charts and visual drill-downs.
Quality control
Spot issues early and coach operators.
Export & integrations
Push data to CRM or BI via APIs.
Reliable and flexible
microservice
architecture
OMNI is built on microservices connected via RabbitMQ for resilience and scale.
Scalability
Add new modules and channels with ease.
Reliability
Single component failure never stops the platform.
Integration flexibility
Adapt to unique business processes and data flows.
Deployment options
Cloud service or on-prem installation.
Ready to show
the solution live!
Book an online demo or discuss how to deploy QIVoice inside your infrastructure.
Send a request - we will get back to you with the next steps.